Multi-Factor Authentication (MFA)

If your organization has implemented Single Sign-On (SSO) with Spark it is recommended to take advantage of the added security benefits offered by Multi-Factor Authentication (MFA) provided by customer's organization.

Prerequisites

Before proceeding with the setup, ensure that these prerequisites are also met:

1. Local account: Ensure that a local account has been setup on Spark, see Manage users.

2. Mobile Authenticator App: An must be installed on your mobile device. Some options include:

   • FreeOTP

     Google Play Store: FreeOTP Authenticator

     Apple App Store: FreeOTP Authenticator

   • Google Authenticator

     Google Play Store: Google Authenticator

     Apple App Store: Google Authenticator

   • Microsoft Authenticator Google Play Store: Microsoft Authenticator

     Apple App Store: Microsoft Authenticator

Secure Spark local accounts with Multi-Factor Authentication

tenant-admin users can enforce MFA on local accounts through the Manage users screens.

1. During the user creation journey, there is an option to Require Multi-Factor Authentication. Enable this option.

2. When the user logs in for the first time, they will be prompted to open the Authenticator App and to scan the provided QR code.

3. Input the generated by the authenticator app into the One-time code field.

4. Under Device Name enter a name to identify the device that is being used.

5. Click Submit.

6. For each subsequent login, the user will be prompted to provide the one-time password from the authenticator app.